Didgeridoos made by players for
Didgs For Sale
We will always stand out by
being prompt, clear and very informative
in all communications leaving you feeling looked after.
All brochure and Internet material will again
show this extra attention approach.
CUSTOMER SERVICE POLICY & TRACK RECORD
Heartland Didgeridoo's only select wood of the
& exercise the greatest care when sending didgs.
Over 6 years of making and sending didgs around
Australia and the globe, we have only made Insurance claims for 3 didgs broken in
freighting and have only had to replace 2 because of cracking.
The reason is by being fussy in the selection process and wrapping them individually in
foam and cardboard. Because of the above customer service policy and our track
record we ensure satisfaction.
Follow Up/ Post Sale Service
Will be a part of the "extra"
we supply, by being there, when you have questions, after receiving the didg. Simply- the
sale isn't the end point ! We are interested in your ongoing didg journey and making sure
you're happy and fully informed.
Youll be proud to own a Heartland didg, for
the quality, detailed and spirit filled approach to making, packaging and supplying that
shows in the didg, the cover, the information supplied about the didg and also the
attention that you receive throughout in having your needs met.
Through experience we are close to 99.9 %
successfull in our selection of timbers that are crack resistant. However a minute
percentage may react for which we will always give a full replacement guarantee if
needed, or supply information to rectify the problem at our cost. Our commitment is
to find a solution that is win win. A claim is to be sent to us within a
reasonable period after receipt of goods, enclosed with a photo of the didg and
detailed description of the problem and we will act on it promptly. ( If it is reacting to
the climate, it should show within 2-4 weeks. If further down the track we will
still be there to ensure your totally satisfied.) The need for this is such a
rarity and on those very rare occasions we have found solutions that have left our
clients more than happy.
Obviously the incentive lies with us to supply a
didg that will be faultless and if there is a problem to solve it in a way that leaves the
purchaser feeling looked after.
Didgs For Sale
Highest quality, playing- collectable didgeridoos !