Questions answered in video ?
Questions answered in video
Questions answered in video!
Answers to these questions coming soon?
Answers to these questions coming soon?
Answers to these questions coming soon?
Answers to these questions coming soon?
Answers to these questions are coming soon.
Answers to these questions are coming soon!
Packaging and insured to your door?
Didgeridoos are strong by nature, and our packaging works with that strength, and most importantly provides a thick layer of protection especially at the ends.
Your didgeridoo is fully insured to your door so you have total peace of mind.
Delivery timing and tracking?
Your packaged didgeridoo generally arrives within days, or at the outside in 1-2 weeks. You can track its progress via the tracking number we will provide.
Warranty?
Your didgeridoo has a 100% satisfaction guarantee, where you have received your order and it doesn’t meet reasonable expectations of what was ordered. It is in our interests to make you happy and we will do whatever is possible to do so.
Damage or faults in a didgeridoo relayed within 4 weeks will be honoured, but where as a result of hot/cold or moist/ dry, temperature shifts and the issue is minor we will support you resolving. Heartland Didgeridoos because of our long curing time frames, and making methods are the least likely didgs to have any issues, but any didg left too long in the sun or outside overnight, or in a hot car can have issues, so we are forced to provide this warning. If this does happen, we know how to help you rectify any issues that arise.
The best way of summarising our Warranty approach is to say we support you with replacement or the right help so you are more than happy with your didgeridoo order.